FREQUENTLY ASKED QUESTIONS

Your Questions, Answered

About Our Room

Can you setup for wedding honey moon room?.

Certainly, we can arrange a wedding honeymoon room setup including a standard greeting card, mirror decoration art, and swan towel arrangement. Should you require any additional arrangements, please feel free to contact us at +62 811-8999-7180.

Do you have room with bidet?

Yes, we do have rooms equipped with a bidet. This facility is available in the Deluxe Premium Room category.

Do you have smoking room?.

Yes, we have smoking room

May I request a room with a city view?

Yes we can provide based on room availability upon check-in.

Is 24-hour room service available?

Yes, 24-hour room service is available.

Is an extra bed available in the room?

Yes, an extra bed is available by request with additional fee
Extrabed Only: Rp. 500.000 and Extrabed with Breakfast: Rp. 600.000

Is an iron and ironing board available in the room?

Iron and ironing facilities are available upon request.

Does the room have a safety deposit box?

Yes, every room is equipped with a safety deposit box.

Is it possible to request early check-in or late check-out?

Early check-in and late check-out are subject to availability and may incur additional charges.

Does the room have a balcony?

All of our room types does not have balcony.

Do you have accessible rooms for guests with disabilities?

Yes, we provide accessible rooms with special facilities for disabled guests.

Does the room include coffee or tea making facilities?

Yes, each room is equipped with coffee and tea making facilities (water heater).

Is a hair dryer available in the room?

Yes, a hair dryer is available in every room.

Does the hotel provide a baby cot or crib?

Yes, baby cots are available upon request and subject to availability.

Does the room have a smart TV or streaming services?

Yes, all of our rooms are equipped with smart TVs and streaming access.

Is laundry service available for staying guests?

Yes, laundry and dry-cleaning services are available at an additional charge.

Do you have rooms with Club lounge access?

Yes, Club lounge access is available for executive room until Presidential Suite Room

May I request additional pillows or blankets?

Certainly, additional pillows or blankets are available upon request.

Is wake-up call service available?

Yes, wake-up call service is available by request

Is an international power adapter available in the room?

Yes, international power adapters are available upon request.

Does the room have individually controlled air conditioning?

Yes, each room has individually controlled air conditioning.

Is a minibar available in the Hotel Ciputra Jakarta rooms?

Minibar is available at Hotel Ciputra Jakarta in all room type. For the beverages have additional charge

Are smoking rooms available at Hotel Ciputra Jakarta?

Hotel Ciputra Jakarta provides smoking and non-smoking rooms. For smoking room is at 9th – 10th floor. For the availability, please indicate your preference at the time of booking.

Are connecting rooms available at Hotel Ciputra Jakarta?

Connecting rooms are available at Hotel Ciputra Jakarta for Ciputra Deluxe room type and above, subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.

Do Hotel Ciputra Jakarta offer rooms with specific views?

Yes, our rooms offer Pool View in Ciputra Deluxe room and City View in Deluxe room.

Do the rooms at Hotel Ciputra Jakarta have private bathrooms?

Yes, all rooms at Hotel Ciputra Jakarta have private bathrooms.

What are the check-in and check-out times?

Check-in is from 2:00 PM and check-out is until 12:00 PM.

Does every room have a bathtub?

All of the rooms have bathtub, except Deluxe Premium Room

Are safe deposit boxes provided in the rooms?

Yes, there is. Our rooms are equipped with a safe deposit box

Does Hotel Ciputra Jakarta provide rooms specifically designed for guests with disabilities?

Yes we do have room for disabled

Can guests request mirror writings in the room?

Yes, we provide mirror writings based on request. Guest need to inform at least 3 days before.

Do you have a standing shower room?

Yes, we have standing shower room with Deluxe Premium Room type

Did your room have window and can open?

All room types we do not have windows that can be opened.

Can you setup for wedding honey moon room?

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Do you have room with bidet?

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Do you have smoking room?

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May I request a room with a city view?

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Is 24-hour room service available?

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Is an extra bed available in the room?

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Is an iron and ironing board available in the room?

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Does the room have a safety deposit box?

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Is it possible to request early check-in or late check-out?

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Does the room have a balcony?

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Do you have accessible rooms for guests with disabilities?

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Does the room include coffee or tea making facilities?

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Is a hair dryer available in the room?

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Does the hotel provide a baby cot or crib?

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Are pets allowed in the room?

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Does the room have a smart TV or streaming services?

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Is laundry service available for staying guests?

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Do you have rooms with Club lounge access?

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May I request additional pillows or blankets?

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Is wake-up call service available?

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Is an international power adapter available in the room?

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Does the room have individually controlled air conditioning?

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Ciputra Premiere Club

What is Ciputra Premiere Club (CPC)?

Ciputra Premiere Club (CPC) is the loyalty program of Hotel Ciputra Jakarta and Hotel Ciputra Semarang, offering exclusive benefits, discounts, and privileges to its members.

Who can join CPC?

Individuals aged 17 years and above are eligible to apply for CPC membership.

How do I register for CPC membership?

Registration requires personal information such as your full name, contact number, email address, date of birth, and other supporting information if required.

Is CPC membership free?

CPC offers several membership tiers. While some tiers may be complimentary, Diamond Membership is a paid membership tier.

What membership tiers are available?

CPC currently offers four membership tiers: Ciputra Classic, Ciputra Privilege, and Ciputra Signature.

How do I qualify for a higher membership tier?

Membership tiers are determined based on eligible spending and other qualification criteria established by Hotel Ciputra Jakarta and Hotel Ciputra Semarang.

How long is my membership valid?

Membership status is valid for one (1) year from the qualification or renewal date.

What happens when my membership year ends?

Your membership activity and eligible spending will be reviewed to determine whether your tier will be renewed, upgraded, downgraded, or reset.

What benefits do CPC members receive?

Benefits vary by tier and may include dining discounts, room discounts, spa and fitness discounts, early check-in, late check-out, room upgrades, welcome amenities, exclusive promotions, and Club Lounge access for eligible tiers.

Are all benefits guaranteed?

No. All benefits are subject to availability, hotel policies, blackout dates.

Can I exchange my membership benefits for cash?

No. Membership benefits cannot be exchanged for cash and are non-transferable unless otherwise stated.

Can I share my membership benefits with someone else?

No. Membership benefits are intended solely for the registered member.

Where can I use my CPC membership?

CPC benefits are currently valid at Hotel Ciputra Jakarta and Hotel Ciputra Semarang.

What do I need to present to enjoy membership benefits?

Members may be required to present their digital membership card or membership confirmation email, valid identification, and registered phone number or email address.

Can my membership be suspended or terminated?

Yes. Membership may be suspended or terminated in cases of fraud, misuse, or violation of the program Terms & Conditions.

Can I combine CPC discounts with other promotions?

Generally, CPC discounts cannot be combined with promotional offers, third-party vouchers, corporate rates, or other discount programs unless otherwise stated.

Do CPC discounts apply during special events and holidays?

Certain discounts and benefits may not be available during festive periods, special events, blackout dates, or promotional campaigns.

Does CPC membership guarantee room availability?

No. All reservations remain subject to room availability and hotel booking policies.

What are the standard hotel check-in and check-out times?

Standard check-in time at Hotel Ciputra Jakarta is 2:00 PM and check-out time is 12:00 PM. Standard check-in time at Hotel Ciputra Semarang is 3:00 PM and check-out time is 12:00 PM. Eligible members may enjoy early check-in or late check-out privileges, subject to availability.

Do I need identification when checking in?

Yes. A valid government-issued identification card or passport must be presented upon check-in.

Do all CPC members receive Club Lounge access?

No. Club Lounge access is only available for eligible membership tiers and qualified stays.

Are there conditions for Club Lounge access?

Yes. Club Lounge access may be subject to operating hours, guest limitations, and minimum stay requirements.

How is my membership renewed?

Membership renewal is based on meeting the required qualification criteria during the membership year.

What happens if I do not meet the renewal requirements?

Hotel Ciputra may downgrade your membership tier or reset your status to the entry-level tier under the CPC program.

Is there a fee to renew Diamond Membership?

Yes. Diamond Membership renewals are subject to prevailing membership fees and applicable program requirements.

How will my personal information be used?

Personal information may be used for membership administration, personalized promotions, communications regarding offers and events, and service improvement purposes.

Can the CPC program or benefits change?

Yes. Hotel Ciputra Jakarta and Hotel Ciputra Semarang reserve the right to modify membership tiers, qualification criteria, benefits, program structures, and Terms & Conditions at any time without prior notice.

Who can I contact for membership inquiries?

Please contact the CPC team via email at ciputrapremiereclub@hotelciputra.com.

Culinary Experiences

Are there special prices for children?

Yes there is special price for children. For children price is 50% of the adult rate.

From what age are children charged?

Applicable for children aged 4 to 6 years old, 50% from original price

Are there special prices for seniors?

There is no special price for senior

Is the price offered net and are there no additional costs?

Yes, The price is already nett price without any additional charge

What types of payments can be used?

Payment can be made by cash, debit card, or credit card.

When making reservations in bulk, are there any additional discounts?

There are no discount for large bookings.

Maximum seating capacity for how many pax?

The maximum capacity inside the restaurant is up to 180 persons.

Can the number of bookings be increased/decreased on the day of arrival?

For additional guests, Need to inform the hotel one day before the reservation date. Reducing the number of guests on the day of the event is not allowed, and payment will remain based on the number of guests booked at the time of reservation.

Is there a private room?

We have two private dining rooms The first room accommodates up to 8 persons, and the second room accommodates up to 12 persons. There is an additional charge for the use of these rooms.

Are guests allowed to decorate the restaurant area?

Decorations around restaurant area are not permitted

What days and hours is Silkroad Dinner open?

Silkroad Dinner is available every Saturday and Sunday from 5:30 PM to 8:45 PM.

Is there a dining time limit for Silkroad Buffet?

Silkroad buffet duration start from 17.30 – 20.45

What menu options are served at the buffet?

Our buffet offers a wide variety of dishes, starting from appetizers, followed by main courses from various international cuisines such as Middle Eastern, Malaysian, Thai, Western, and Indonesian (Nusantara), and desserts

What is the complete menu available?

The buffet features more than 80 menu selections, including Indonesian/Nusantara specialties, Western cuisine, Middle Eastern dishes, Chinese cuisine, as well as Thai and Malaysian specialties

Are there any special compliments for large reservations?

There is no special compliments for large reservations

Are there any special compliments for birthday guests, such as birthday cake?

There is no special compliments for birthday guests

What floor is the restaurant on?

Our restaurant is located on the 1st floor of Hotel Ciputra Jakarta

Is the parking area in the same building as Ciputra Mall Jakarta?

Yes, parking area is available within the same area as Mall Ciputra Jakarta

Is there a mosque or prayer facilities available in the hotel area?

Yes, we do provide musholla. It is available on the 7th floor

What dining options are available at Hotel Ciputra Jakarta?

Hotel Ciputra Jakarta features several dining outlets, including The Gallery Restaurant, Marble Court Alfresco, and Club Lounge. Please visit our Dining page or contact the hotel for further details.

What are the restaurant at Hotel Ciputra Jakarta operating hours?

All outlets operating hours Hotel Ciputra Jakarta are open from 06.00 am – 11.00 pm

Is room service available at Hotel Ciputra Jakarta?

Room service at Hotel Ciputra Jakarta is available 24 hours for your convenience.

Can dietary requirements be accommodated at Hotel Ciputra Jakarta?

Yes, we strive to accommodate dietary requirements at Hotel Ciputra Jakarta. Kindly inform us in advance of any special requests.

Can breakfast be booked as an add-on at Hotel Ciputra Jakarta?

Yes, breakfast at Hotel Ciputra Jakarta can be added to your stay. Please make a reservation and provide details at the front desk upon check-in.

Does Hotel Ciputra Jakarta have an all-you-can-eat dining option?

SIlkroad Buffet every Saturday and Sunday
Dimsum Sunday Brunch every Sunday

In out duration for all you can eat?

SIlkroad Buffet start from 17.30 – 20.45
Dimsum Sunday Brunch start from 11.45 – 15.00

What is the kids policy for Silkroad Buffet & Dimsum Sunday Brunch?

0 – 3,5 years FREE (max 2 children in 1 booking)
4 – 6,5 years 50% from full price
7 years above full price

What are the menu selections for Silkroad Buffet?

There are 80++ menu selections. There are Indonesia / Nusantara, Western, Middle East, Chinese Food, Thai food, Kids Corner Savory and dessert

What is the menu selections for Dimsum Sunday Brunch?

Chinese Dimsum and Main Course, Indonesia Buffet, Live Cooking (Western, Sandwich, Lamian and Noodle Station), Kids Corner Savory and dessert

What promotions are available for All You Can Eat?

20% CPC Member
15% Off Bank Partners

How can I make a booking for Silkroad Buffet and Dimsum Sunday Brunch?

You can book via:
WhatsApp The Gallery: 📱 +6281113008000

Apakah ada harga khusus untuk anak-anak?

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Anak-anak mulai usia berapa dikenakan biaya?

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Apakah ada harga khusus untuk lansia/senior?

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Apakah harga yang ditawarkan sudah nett dan tidak ada tambahan biaya?

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Jika saya ingin mendapatkan potongan harga, tipe pembayaran seperti apa yang bisa digunakan?

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Apabila melakukan reservasi dalam jumlah banyak, apakah ada potongan tambahan?

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Seating capacity maksimal untuk berapa pax?

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Apakah penambahan/pengurangan jumlah booking dapat dilakukan di hari kedatangan?

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Apakah ada ruangan private?

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Apakah tamu diperbolehkan untuk melakukan dekorasi area restoran?

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Silkroad dinner buka setiap hari apa dan jam berapa?

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Apakah ada jangka waktu makan untuk Silkroad Buffet?

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Apa saja pilihan menu yang disajikan pada buffet?

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Apa saja menu lengkap yang tersedia?

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Apakah terdapat komplimen khusus untuk reservasi dalam jumlah besar?

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Apakah tersedia komplimen khusus untuk tamu yang sedang berulang tahun, seperti birthday cake?

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Restoran berada di lantai berapa?

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Apakah area parkir berada dalam satu gedung dengan Mall Ciputra Jakarta?

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Apakah tersedia masjid atau fasilitas ibadah di area hotel?

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Facilities

Is parking available at Hotel Ciputra Jakarta?

Parking is available and free of charge for in-house guests at Hotel Ciputra Jakarta.

Is Wi-Fi available at Hotel Ciputra Jakarta?

Complimentary Wi-Fi is available in all areas at Hotel Ciputra Jakarta.

Does Hotel Ciputra Jakarta provide airport transfer services?

Yes, Hotel Ciputra Jakarta provides airport transfer services upon request with additional charges .

Are spa or wellness services available at Hotel Ciputra Jakarta?

Spa and wellness services are available at Hotel Ciputra Jakarta. Available from 09.00 am – 11.00 pm.

Is there a fitness center or gym available at Hotel Ciputra Jakarta?

A fitness center and gym is available at Hotel Ciputra Jakarta for guest use. Available from 06.00 am – 10.00 pm.

Is laundry or dry-cleaning service available at Hotel Ciputra Jakarta?

Yes, Hotel Ciputra Jakarta provides laundry and dry-cleaning services with an additional charge.

Does Hotel Ciputra Jakarta provide meeting or event facilities?

Yes, Hotel Ciputra Jakarta offers meeting and event facilities.

Is Hotel Ciputra Jakarta connected to the mall?

Yes, We are connected with Mal Ciputra Jakarta

How to get to the mall and how to access it?

Hotel Ciputra Jakarta provide two connecting door to the mall that accessible on Lobby Floor. Guest can access through UMKM corner or near Marble Court area. Guests need to bring their room key to re-enter the hotel.

Until what time is access to the mall open?

Access to the mall is open from 10.00 am to 10.00 pm

Does Hotel Ciputra Jakarta have a kids corner facility?

Yes, Hotel Ciputra Jakarta has kids corner facility. Located on Lobby Floor, near Marble Court

Please inform the opening day and hours for kids corner

Kids corner open every Saturday and Sunday. Start from 8.00 a.m. until 8.00 p.m.

Does Hotel Ciputra Jakarta have Grab and Go?

Yes, Hotel Ciputra Jakarta has Grab and Go that provides various guest needs, including: light snacks, fresh bread, and drinks.

Does Hotel Ciputra Jakarta have official souvenirs?

Yes. We have our official souvenirs.

Tumbler: A minimalist look that keeps your drink at the right temperature. Available IDR 138,000 free 1 iced coffee.
Tote Bag: A lightweight and durable bag that is perfect for daily use. Available IDR 48,000
Folding Fan: Bringing a touch of culture and elegance that is perfect to bring wherever you go. Available IDR 38,000

Can you please explain in more detail about UMKM Corner?

The UMKM Corner offers a variety of local products from our Micro, Small, and Medium Enterprises (MSMEs). Featuring the intricate details of Batik Tjempaka Gading, each motif represents a timeless heritage and the refined touch of Ellyhan Jewelry, where elegance meets art.

Start from IDR 100.000. Located at Lobby Floor

Can you please explain in more detail about D.I.Y Jewelry Corner?

D.I.Y Jewelry corner is a dedicated area to experience a fun and creative activity where guest can make their own personalized handmade bracelet. This corner invite guest to express their unique style by choosing their own stone, colors, and charms. Start from 200.000

Does Hotel Ciputra Jakarta provide a private lounge?

Yes, we have a Club Lounge located on the 17th floor. It is only accessible to guests staying in Executive, Suite, and Cabana rooms. It is open for breakfast from 6:00 AM to 10:00 AM and dinner from 6:00 PM to 9:45 PM.

Does Hotel Ciputra Jakarta have a swimming pool?

Yes, Hotel Ciputra Jakarta features a swimming pool for guest use at 7th Floor. Available from 06.00 am – 10.00 pm.

General Information

What payment methods are accepted at Hotel Ciputra Jakarta?

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What is the nearest airport to Hotel Ciputra Jakarta?

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Are there nearby shopping malls to Hotel Ciputra Jakarta?

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What sustainability initiatives does Hotel Ciputra Jakarta have?

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When is your check-in & check-out time at Hotel Ciputra Jakarta?

The check-in time at Hotel Ciputra Jakarta is 2:00 pm and the check-out time is 12:00 pm.

Does Hotel Ciputra Jakarta allow pets?

Pets are not allowed at Hotel Ciputra Jakarta.

Does Hotel Ciputra Jakarta have electric vehicle charging stations?

Yes, Hotel Ciputra Jakarta has electric vehicle charging stations (subject to availability).

What is Hotel Ciputra Jakarta's cancellation policy?

At Hotel Ciputra Jakarta, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.

What payment methods does Hotel Ciputra Jakarta accept?

Hotel Ciputra Jakarta accepts the following payment methods: Credit cards and debit (Visa, Mastercard, American Express, UnionPay, JCB), Qris, and Bank Transfer (BCA).

Is Hotel Ciputra Jakarta accessible for guests with disabilities?

Yes, Hotel Ciputra Jakarta provides accessible facilities for people with disabilities. We have wheelchair access and rooms specifically for the disabled. Please contact us in advance to ensure your specific requirements are accommodated.

What is the nearest airport from Hotel Ciputra Jakarta?

Hotel Ciputra Jakarta is strategically located with convenient access to Jakarta’s major airports. Soekarno–Hatta International Airport is approximately 24 km from the hotel, providing easy connectivity for both international and domestic travelers.

The hotel is also accessible from Halim Perdanakusuma International Airport, located around 18 km away. Supported by direct toll road access and excellent transportation connectivity, Hotel Ciputra Jakarta is an ideal choice for business trips, leisure stays, and transit accommodations in the heart of West Jakarta.

Is there any mall nearby Hotel Ciputra Jakarta?

Yes, in addition to being directly connected to Mal Ciputra Jakarta, Hotel Ciputra Jakarta is conveniently located near several of Jakarta’s most popular shopping destinations.

Central Park Mall and Central Park Mall 2 are within walking distance, approximately 10–15 minutes on foot.
Mall Taman Anggrek is located approximately 5–10 minutes away by car or motorcycle, depending on traffic conditions.

With its strategic location in West Jakarta, Hotel Ciputra Jakarta offers easy access to shopping, dining, entertainment, and lifestyle destinations throughout the city.

Are there any local street food destinations near Hotel Ciputra Jakarta?

Yes, Hotel Ciputra Jakarta is conveniently located near a variety of local culinary and street food destinations in West Jakarta. Guests can explore authentic Indonesian flavors ranging from traditional snacks and satay to noodles, seafood, and local desserts around the hotel area.

Popular food destinations nearby include areas around Mal Ciputra Jakarta, Grogol, Tanjung Duren, and Central Park, where guests can discover both legendary local eateries and modern street food concepts.

What certifications does Hotel Ciputra Jakarta have?

Hotel Ciputra Jakarta has HACCP, Earthcheck Silver Certification, Halal Certification, Chinese Friendly Hotel Recognition from Trip.com

What sustainability initiatives have been implemented by Hotel Ciputra Jakarta?

Hotel Ciputra Jakarta collaborate with Emmanuel Foundation for food waste, own planted hydroponic garden for fresh garnish, implemented energy saving, water saving, reducing plastic waste, and hosting corporate social responsibility in supporting environmental sustainability.

MICE

How many meeting room does Hotel Ciputra Jakarta have?

Hotel Ciputra Jakarta has 16 meeting rooms

What are the banquet space available at Hotel Ciputra Jakarta?

Hotel Ciputra Jakarta has Dian Ballroom (Dian 1 & Dian 2), Victory Ballroom (Victory 1, Victory 2, Victory 3), Glory Meeting Room (Glory 1, Glory 2, Glory 3, Glory 4, Glory 5, Glory 6), Affandi Room, Wahdi Room, Ciputra 1 Room, Ciputra 2 Room, Ciputra 3 Room

What facilities are included in MICE packages?

Our MICE facilities include meeting room usage, standard audiovisual equipment, Wi-Fi access, coffee breaks, and lunch or dinner options. Additional services for customized setups, themed coffee breaks, and technical support are also available upon request.

What are the layout options for Dian Ballroom?

Dian Ballroom can be set up for classroom, theatre, u-shape, double u-shape, set menu and standing party

What is the capacity for Dian Ballroom?

Dian Ballroom can fit in up to 1000 pax

What are the layout options for Victory Ballroom?

Victory Ballroom can be set up for classroom, theatre, u-shape, double u-shape, set menu, board room and standing party

What is the capacity for Victory Ballroom?

Victory Ballroom can fit in up to 800 pax

What are the layout options for Glory Meeting Room?

Glory 1, Glory 2, Glory 3, Glory 5, Glory 6 can be set up for classroom, theatre, u-shape, double u-shape, set menu, board room and standing party. For Glory 4 can only be set up for board room

What is the capacity for Glory Meeting Room?

Glory Meeting Room can fit in up to 100 pax

What are the layout options for Affandi and Wahdi Meeting Room?

Affandi and Wahdi room can be set up for theatre, u-shape,set menu and board room

What is the capacity for Affandi and Wahdi Meeting Room?

Affandi and Wahdi Meeting Room can fit in up to 50 pax

About Our Room

Ciputra Premiere Club

Culinary Experiences

Facilities

General Information

MICE

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